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Refund Policy

Atlas Premier Return Policy

  • Use the Return Label for a quick, and painless way to return your purchase.  Log in to your Atlas Premier account and find your order on the My Account page. Click on the order number which contains the product you would like to return. On the Order Details page you will see a link to print a Return Label for the order that you would like to return.
  • If you do not have an Atlas Premier account,  click here and enter your Order Number to print a Return Label. Your Order Number can be found on the My Account page. If you need help finding your Order Number, please call Customer Service at 1.267.77ATLAS
  • We will deduct $9.95 from your refund to cover shipping charges. If, however, you are making an exchange, shipping is on us (We will not deduct $9.95 or charge shipping on your new item). 
  • Include the Exchange/Return Form inside the package along with the product being returned, and send the package using the shipper of your choice. 

Please note: Refunds on orders paid by money order will be in the form of a store credit.
Please allow 14 days for us to receive and process exchanges and credits.

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TRACKING A RETURN

If you have already shipped your return back to us and used our prepaid return label, you can track your package here.

Please note: Refunds on orders paid by money order will be in the form of a store credit. 

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RETURNING OR EXCHANGING A GIFT

If you are returning a gift without the original packing slip, please include the name and address of the person who purchased the Atlas Premier product so we may be able to locate the original order. Purchaser will not be notified of the  return unless you request they receive the refund. Gift recipients will receive a non-refundable gift card.

Gift returns or exchanges can be mailed to:
635 Camino De Los Mares 

Unit #214

San Clemente, CA 92673

If you have any questions, give us a call at 1.267.77ATLAS

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PRICE ADJUSTMENT POLICY

At Atlas Premier, it is our policy not to give price adjustments for items purchased prior to an item going on Sale. We believe that prior to the sale, our consumers are able to shop our full selection of product styles, colors and sizes to ensure they are able to purchase the exact items they wish to select. At time of purchase there is no guarantee that all styles and sizes will be available or on sale.

If you have any questions, give us a call at 1.267.77ATLAS

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MAILING LIST REMOVAL

If you wish to stop receiving the Atlas Premier brand update, just let us know by emailing feedback@atlaspremier.com or by calling us at 1.267.77ATLAS
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INTERNATIONAL ORDERS

Atlas Premier has partnered with a trusted third-party organization, International Checkout, to fulfill orders for our International customers. Shop the website like normal and  put the items you wish to purchase in your Shopping Cart and choose the "International Checkout" option. Your items will be transferred to International Checkout for processing. You may pay by International credit card, PayPal or bank transfer. International Checkout will process your order, including billing, shipping and customer service. Once your order is completed, all inquiries should be directed to International Checkout at  support@ internationalcheckout.com.

WHICH COUNTRIES DO YOU SHIP TO?

International shipping is currently available WORLDWIDE from Atlas Premier. Our third party vendor, International Checkout, will ship to all destinations around the world including APO / FPO addresses.

CAN I CHECK THE STATUS OF MY INTERNATIONAL ORDER?

To check the status of your order or track your package, please login to your International Checkout account at:  https://www. internationalcheckout.com/ login.php.

WHO SHOULD I CONTACT WITH QUESTIONS ABOUT MY INTERNATIONAL ORDER?

All inquiries regarding your international order should be directed to International Checkout at: 

EMAIL:    support@ internationalcheckout.com 

Please visit the  International Checkout Customer Service page for more information and phone numbers in your area. 

ORDERING OPTIONS

By phone at 1.267.77ATLAS. We are happy to take your order over the phone with our customer service specialists ready to help you with your order. 

By mail at:
Atlas Premier

635 Camino De Los Mares 

Unit #214

San Clemente, CA 92673


Through the mail we do accept checks or money orders as well as credit cards, but please do not send cash. Refunds on orders paid by money order will be in the form of store credit. Please include a daytime phone number on all faxed or mailed orders, so that we may reach you with any questions. If you have any questions, give us a call at 1.267.77ATLAS.

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Redeeming Atlas Premier Gift Cards Online

You can redeem Atlas Premier gift cards easily online. Simply continue the checkout process as normal and on the Payment Information page, there will be a section there for you to enter in your gift card code and amount. 

To purchase Gift Cards at any time, click here.

If you have any additional questions regarding gift cards, please give us a call at 1.267.77ATLAS.

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PRIVACY POLICY

Click here to see our Privacy Policy. If you have any questions, give us a call at 1.267.77ATLAS.

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